For replacement or repaired items please allow a 6-8 weeks for your item to be sent to you. We work with batched items on a queue, and so we have to adjust for additional items added in. We will work as hard as possible to get your item back to you as soon as possible. We are a small business operation with limited capacity, workers, and resources. We are reasonable and understanding people, and ask the same of our customers. We are not a large factory with a host of employees, inventory, material, and machinery. Most of our items are made to order, and are handcrafted in small batches. Each item is carefully made just for you, and involves lots of time, energy, and money. We ask that prior to purchase you ensure you've done your research to know what item you want, the customizations you'd like, and are understanding of the artistic and handcrafted nature of our items