Shipping, Returns and Exchanges
Shipping Policy
Shipping costs are determined by weight using Canada Post.
Please allow a 6-8 weeks for your item to be sent to you including replacement and repair items. We work with batched items on a queue, and so we have to adjust for additional items added in. We will work as hard as possible to get your item to you as soon as possible.
We are a small business operation with limited capacity, workers, and resources. We are reasonable and understanding people, and ask the same of our customers. We are not a large factory with a host of employees, inventory, material, and machinery. Most of our items are made to order, and are handcrafted in small batches. Each item is carefully made just for you, and involves lots of time, energy, and money. We ask that prior to purchase you ensure you've done your research to know what item you want, the customizations you'd like, and are understanding of the artistic and handcrafted nature of our items.
If at any point in the process you have any questions or concerns, feel free to contact us, as we are happy to help you.
Return & Exchange Policy
We want you to love your Sadelmager piece. They are made in small editions to ensure the finest quality. If you are not completely satisfied, you can return it to us for an exchange, store credit or refund within 30 days of purchase for in store purchase or 45 days for online purchase (from date of shipment to you) to account for time for shipping. Clearance, prototype and customized pieces are not entitled to exchange or refund.
All items must be returned unused. If an item is sent back and is damaged in any way, we reserve the right not to refund the return.
All exchanges must be sent back within 45 days of the original ship date for an exchange or store credit. We promise to exchange the item or refund in full, minus shipping costs, and 10% restocking fee (to help offset administrative and production costs). We do not refund original or return shipping costs. In the case of customs, purchaser is responsible for customs. We do not include this cost in shipping.
When returning an item, we recommend you insure the item and/or use a tracking number. We are not responsible for missing packages.
We will process your exchange or refund within 10 business days after we receive the item. We will notify you by email when the exchange or refund is processed.